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MSIG Hong Kong’s 2024 Claims Report announces multi-year growth in its claims settlement ratio and highlights award-winning claims processing innovation

94.5% claims settlement ratio was achieved amidst a difficult business environment

First year that two categories – Employees' Compensation Hong Kong and Marine - saw settlement ratios of 100%

Digital claims project Zero Touch wins "Claims Initiative of the Year" award

HONG KONG SAR - Media OutReach Newswire - 16 July 2025 - MSIG Insurance (Hong Kong) Limited ("MSIG") today published its sixth annual MSIG Claims Report which presents the total claims honoured in Hong Kong and Macau during the year as well as the insurer's latest initiatives.

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