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  • Written by PR Newswire Australia Sails into Success at Annual Customer Appreciation Dinner

SYDNEY, March 14, 2024 /PRNewswire/ -- Australia celebrated its valued hoteliers and service providers at its first annual Customer Appreciation Dinner last night. Over 120 guests, including representatives from SiteMinder, the world's largest open hotel commerce platform and other industry leaders, gathered aboard the luxurious Starship Sydney for an unforgettable evening cruising Sydney Harbour. Australia Sails into Success at Annual Customer Appreciation Dinner

The event kicked off with a keynote address by Johnson Ong, Regional Market Director for Singapore and Oceania at Mr. Ong provided insightful market data, highlighting the global travel industry's recovery and Asia's significant role in its resurgence. In Q4, Group's outbound air ticket and hotel bookings recovered to more than 80% of pre-pandemic level

Adding to the optimism, Mr. Ong shared data showcasing a remarkable 165% recovery in hotel bookings from China for the Australian market. These figures point towards a promising future for Australian tourism.

Following Mr. Ong's presentation, Jane Phillips, General Manager Distribution Development & Partnerships from Tourism Australia, took the stage. Ms. Phillips emphasised the strong collaboration between Tourism Australia and the Group, highlighting both organisations' shared commitment to promoting Australia as a premier tourist destination. She also revealed projections anticipating China becoming Australia's largest inbound tourism market by 2025.

Throughout the scenic cruise, guests enjoyed a delicious three-course meal with drinks amidst stunning views of the Sydney Harbour. The evening culminated in an awards ceremony, recognising outstanding hoteliers across Australia in three categories: Most Popular, Top Engaged, and Rising Star[1]. Award recipients travelled from all corners of the country to accept their accolades. Australia Sails into Success at Annual Customer Appreciation Dinner

"This event was an incredible opportunity to connect and celebrate with our valued partners," said Kevin Lu, Territory Manager at Australia. "We are incredibly grateful for their continued support and excited to work together to capture the immense potential of the Australian travel market."

About is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. has an extensive hotel and flight network consisting of more than 1.2 million hotels and flights from over 510 airlines covering 3,400 airports in 220 countries and regions around the globe.'s world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit


The Most Popular Hotel:

  • Hilton Sydney
  • Four Points by Sheraton Sydney, Central Park
  • Brisbane Skytower by CLLIX
  • The Village Melbourne
  • Mercure Sydney
  • Brady Hotels & Apartments
  • Meriton Suites Surfers Paradise
  • Voco Melbourne Central
  • Shangri-La Hotel Sydney
  • The Fullerton Hotel Sydney

Top Engaged Hotel:

  • Four Seasons Hotel Sydney
  • Crown Hotels and Resorts
  • Pan Pacific Melbourne
  • Doma Group
  • APX Hotels Apartments

Rising Star:

  • Sofitel Sydney Darling Harbour
  • Hyatt Centric Melbourne
  • Rhapsody Resort
  • Grand Hyatt Melbourne
  • Imagine Beach Road
  • The Ritz Carlton Melbourne
  • Sofitel Sydney Wentworth
  • Pullman Sydney Hyde Park
  • Hilton Cairns
  • Mercure Perth

[1] The full list of winners is in the appendix.


Authors: PR Newswire

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