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A hosted VoIP
business phone system Australia is a cloud-based phone system that delivers calls over the internet rather than through a traditional phone line. Hosted VoIP systems are typically more affordable and offer more features than traditional PBX systems, making them popular for small and medium-sized businesses.  

However, there are a few things to consider before making the switch to a hosted VoIP system. In this article, we will ‌look at the pros and cons of using a hosted VoIP business phone system so you can decide if it's the right fit for your company.  

Pros of Using a Hosted VoIP Business Phone System  

There are several advantages to using a hosted VoIP business phone system, including:  

  1. Lower costs  

One of the most significant advantages of using a hosted VoIP system is that it can save your business money. Because calls are made over the internet instead of through a traditional phone line, you will probably see a significant reduction in your monthly phone bill. In addition, you may also ‌eliminate other costly features like long-distance calling and voicemail services.  

  1. More features  

Besides saving money, hosted VoIP systems also offer several features that traditional PBX systems don't. For example, many hosted VoIP providers offer call forwarding, caller ID, call waiting, and three-way calling as standard features. Other popular features include voicemail-to-email, auto-attendants, and call recording.  

  1. Scalability  

Another big advantage of using a hosted VoIP system is that it is highly scalable. If your business is growing, you can easily add new users to your system without purchasing new equipment or changing your existing infrastructure.  

  1. Increased mobility  

With a hosted VoIP system, employees can take their office phones with them. Thanks to features like soft phones and mobile apps, calls can be made and received on a laptop, smartphone, or tablet from anywhere with an internet connection. This is a huge advantage for businesses with employees who travel or work remotely.  

  1. Better call quality  

VoIP calls are typically clearer and more reliable than traditional analogue phone calls. And because hosted VoIP systems ‌work with high-speed internet connections, you won't have to worry about dropped calls or poor call quality.  

Cons of Using a Hosted VoIP Business Phone System  

There are a few potential drawbacks of hiring a hosted VoIP business phone system provider, including:  

  1. Requires high-speed internet connection  

Your business will need a reliable high-speed internet connection to use a hosted VoIP system. Unfortunately, if your internet goes down, so will your phone service. This can be a significant downside for businesses that can't afford to have an interruption in their phone service.  

  1. May require new hardware  

While some hosted VoIP providers will let you use your existing analog phones with their service, others may require you to purchase new VoIP phones. This can be an added expense for businesses switching to a hosted VoIP system.  

  1. Learning curve  

Like any new technology, there is a bit of a learning curve when using a hosted VoIP system. Employees will need to be trained on how to use the new system, and there may be a period of change as everyone gets used to the latest technology.  

  1. Requires upfront investment  

Another potential downside of using a hosted VoIP system is that it typically requires an upfront investment. For example, you'll need to purchase or lease VoIP phones, and you may need to change your existing internet and phone infrastructure.  

  1. May not be available in all areas  

Not all areas have the same availability for hosted VoIP services. Sometimes, you may need to upgrade your internet service to a higher speed to use a hosted VoIP system. This can be an added expense for businesses considering switching to a hosted VoIP system.  

Bottom Line  

Hosted VoIP business phone systems have a lot to offer, including lower costs, more features, and increased mobility. However, a few potential drawbacks to using a hosted VoIP system include the need for a high-speed internet connection and the possibility of an upfront investment. Overall, hosted VoIP systems can be an excellent option for businesses looking for a cost-effective and feature-rich phone solution. 

The best business phone system is a multi-line phone system that often includes such features as unlimited calling, automated menus, ring groups to call multiple employees simultaneously, voicemail-to-email functionality and call recording. Types of business phone systems include Voice over Internet Protocol (VoIP), private branch exchange (PBX) and key system unit (KSU). The best phone systems for small business use VoIP technology, which allows you to use your business internet connection for the whole system.


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