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How empathy can make or break a troll

  • Written by Evita March, Lecturer of Psychology, Federation University Australia
imageTrolls tend to downplay the impact of their abusive online behaviour on their victims and seem to relish in the mayhem they cause. Let's use this to help them lift their game.from www.shutterstock.com

Singer-songwriter Ed Sheeran recently announced he had quit Twitter because he was sick of internet trolls.

While this high-profile example shows the...

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